F.A.Q.

Shipping

Where’s my order?

You’ll get the tracking #’s to the email address you gave us when it ships.  Call or email and we’ll give you all the info available.

I need it tomorrow / Saturday -can you do it?

Need the order early in the day but we typically can- call us.

Instructions

YouTube instructions

Nitrogen cylinders

I need them tomorrow / Saturday -can you do it ?

Yep, if you call us earlier enough in the day.  It’ll get expensive fast as there will be an AIR hazmat/dangerous goods fee of 40.00/ per box on top of the freight -yes on top of the freight / handling fees.   Add another 10$ for Saturday delivery.  The caveat- dangerous goods/ hazmat shipments do not have a money back day definite guarantee.  Our shipments have delivered on time but again there is no money back guarantee.

 

Can I reship them/ take them on the airplane / mail them with USPS?

No, no and no. You need a hazardous materials / dangerous goods contract with UPS or FedEx to reship them.  The TSA will not allow them on the airplane – I don’t know what they’ll do to you -don’t even try it.  Not legal to mail them either -a full color poster in every post office says you can’t  and the clerk is going to ask you if you package contains anything hazardous – these are compressed gas cylinders, classified by the DOT as a hazardous materials/ dangerous goods.

Can you refill the nitrogen cylinders?

No but you can recycle them as scrap steel.

 

Wine Dispensing

I just finish the bottle – why would I need a systems like this?

Our systems are designed for use in restaurants, but a home user can benefit from having a wine preservation system as well.  Have more than one bottle open at time with no risk of spoilage.

I have my own high pressure refillable cylinder -can I use it?

Yes, but you’ll need our single stage regulator to make it work, call or email and we’ll get you going.

How does a NitroTap system work?

Simply put, the dispensing system pushes the wine out of the bottle, replacing the wine with an inert, odorless, tasteless gas.  The wine does not come into contact with oxygen until it is in your glass.

Can I use Argon?

Yes- you can use Nitrogen, Argon or a Nitrogen / Co2 blend.

Will the bottle explode?

No -our systems have always been designed to work at the lowest operating pressure possible.  It will not happen with a NitroTap system.

I broke something, what do I do now?

Call us -Our systems are all made in the USA and we have the parts, though after almost 30 years of refinement, there isn’t that much that will break.  Call or email, we’ll take care of you.  Have someone else’s system?  Don’t worry, we can fix that too.

Tap handles

Wow -those handles are really cool, can I buy one?

If you work for one of those companies -yes!  If not, sorry no.

 

 

Warranty & returns

What’s the warranty?

Forever !  Well not really, but at least 1 yr parts/labor on most products , longer on our refrigerated cabinet systems.

What’s the return policy?

Pretty standard stuff though there is a 20 % restocking fee, call for instructions.  Freight and handling are not refundable.   Cylinders are not returnable.